It might seem surprising to people outside of the primary education system to know that schools receive absolutely no funding for technical support should any of their technology break down. Schools are forced to dip into parents’ pockets, as usual, in order to afford any form of technical support, with costs roughly €90 per hour excluding VAT. Many schools do their best to find a teacher to fix most things that go wrong but there aren’t too many of them and, also, last time I checked, ICT technician was not part of a teacher’s job description.
The answer is quite simple. Schools need to be given access to an engineer and they can be booked through their local education centre. Much like the old ICT Advisor (before this position was cut) the ICT Tech Support person would be available to fix any problems with hardware or software in schools. There would need to be enough of these technicians to be able to visit schools at least once a month and certainly enough to be able to work remotely.
These engineers might even start to get systems in place where they could advise schools on technology purchases, etc. so we wouldn’t all be doing completely different things.